Community Association Looking For A Professional, Cost Effective Collections Solution
By Mitch Drimmer, VP Association Financial Services
Community associations are faced with having to deal with collecting delinquent assessments in good times and bad. If a community association were to advertise for a collections company this is how it may appear.
HELP WANTED FOR COLLECTIONS
The board of directors of our community association is looking for a collections solution that will not only help us recover our delinquent assessments, but will not cost us five dollars to collect one dollar. We have been working with our community association attorneys, and although they know the community association business well, they are not effective with their collections efforts. We need more than an attorney placing a lien and then maybe foreclosing on said lien. We need action and we need it now because our collections are costing us an arm and a leg, and we are not seeing any return on our investment with our current solution.
We are seeking a company that will specialize in collections and focus on the recovery of our maintenance fees. Here is a list of the attributes we are looking for:
• Zero Cost and No Risk – Collection companies that cannot guarantee cost free and risk free results need not apply.
• Outstanding Service Required – Our association requires transparency, and outstanding reporting. We will only accept applications from companies with on line web access to ledgers and reports
• Enterprise Level Customer Service Is A Must – Applicants must have a U.S. based call center to work with our delinquent unit owners.
• Innovation Needed – We are looking for a company who will report delinquencies to credit reporting bureaus, offer multiple payment options (including cash payments), and recover the maximum for their client associations.
If your company has a history of results and a high success rate, please reply.
Signed: Community Association that has been not been collecting its maintenance fees properly.
For information on how to find the best collection solution in the United States for community associations call SNAP Collections 866.736.3069 ex 804
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