Condo and HOA Delinquent Assessments: Outbound Calls Can Be Very Helpful
One of the courses of action a community association can take to resolve the issue of delinquent assessments is an outbound call. Outbound calls have proven to be a very effective method to get people engaged, informed & paying. Now, this is not to say that your manager or any member of the board of directors should pick up the phone and start calling, because outbound calls are more then what you may think they are. Reaching out to delinquent unit owners is a task that requires skill, training, compassion, and in some cases a very thick skin. The call should be more of a consultation and never a confrontation. This is why specialists should be engaged for this job. It should also be noted that outbound collection calls are seldom if ever done by community association attorneys.