When interviewing a new service provider for an association, one of the first questions asked by the board of directors is: “How long is your contract for?” For most vendors there is an absolute beginning and a defined end to their tenure as service providers, but for a collection solution this is a much harder question to answer. If the board of directors is satisfied with their choice of collection solutions be it an attorney or a collection agency and they do not dismiss them the end of the agreement for services is almost impossible to predict because it depends exclusively on when the delinquent units “settle out.”